How can we help?



Is the product shown Online currently available?

We have a new dynamic inventory system which continually updates our online inventory – no need for a phone call to confirm availability.  In the rare occasion of an item becoming out of stock while placing your order, our fulfillment center will contact you for resolution.

What is the status of my order?

All Orders will ship within 1-3 business days* and tracking number will be sent to your e-mail once your shipment is created.  Click the tracking number for the shipment update.

To access the order tracking number which was emailed to you, please login to your account and click on your order number.  The clickable tracking number will appear below your product details.

*Orders for some trail signs can take up to three weeks to produce and ship

Can I place an order for shipment Internationally?

Sorry, we do not ship outside of the U.S.

Do you offer discounts and coupons?

At times we offer special online discounts. To be in the know of future promotions, scroll to our footer to sign up for our newsletter.

Killington 2024 Season passholders: To receive your passholder discount code, click here.

Returns & Exchanges

Visit our Return Portal to initiate a Return.

What online purchases can I return?

We will gladly return merchandise purchased online for a full refund of the cost of the item.* All items must be returned within 30 days from purchase date and be unworn, unused, and have original tags.

Holiday Returns: Items purchased between 12/1/23 and 12/24/23 may be returned by 1/14/24, or 30 days from purchase, whichever is later.  Items must be unworn, unused, and have original tags.

All Clearance Sale items (products marked down 40% or more) are Final Sale and are not eligible for returns or exchanges. We cannot grant any exceptions to this policy.

How long will it take to receive a refund?

It usually takes 5-7 business days to process your return and issue your refund once we receive your return package.  Once your return has been processed, you will receive an email from us. 

Upon issuing your refund, it may take additional time for your funds to be made available in your account by your financial institution.

How do I exchange an item?

If you decide you want a different size, color, or style, please return the item within 30 days and place a new order. Placing a new order now will expedite the arrival of your new item and help to ensure it won’t go out of stock. Refunds will be processed after we receive your return.

What do I do if I receive a damaged item or an item different than what I ordered?

If your item arrives damaged or if you received the wrong item, please initiate a return within 7 days of receiving the item.  We will help you return the damaged item and provide a replacement – all completely free of charge.

What is the status of my return?

Once your return has been processed, you will receive an email from us.

Alternatively, to check whether your return has been processed, please login to your account and click on your order number. 

If you have mailed your return package and it is pending processing, please submit a return status inquiry and we will investigate the status.

Product Questions

I have a product question.

For product questions, please call 1-802-422-6800 and selection option #4 to speak with a sales associate.

Do you sell gift cards?

We do not offer gift cards.

How do I submit a Warranty Claim?

Please contact the brand manufacturer directly if you have a warranty issue with your product.

Get in touch

Still have a question about online ordering?

For questions related to items purchased in our physical retail store,
please call 802-422-6800 and select option #4 to speak with an in-store sales associate.