Is the product shown Online currently available?
We have a new dynamic inventory system which continually updates our online inventory – no need for a phone call to confirm availability. In the rare occasion of an item becoming out of stock while placing your order, our fulfillment center will contact you for resolution.
What is the status of my order?
All Orders will ship within 1-3 business days* and a tracking number will be sent to your e-mail once your shipment is created.
To access the order tracking number which was emailed to you, please login to your account and click on your order number. The clickable tracking number will appear below your product details.
*Orders for some trail signs can take up to three weeks to produce and ship
RETURNS & REFUNDS
What online purchases can I return?
We will gladly return full priced merchandise purchased online for a full refund of the cost of the item. All items must be returned within 30 days from purchase date and be unworn, unused, and have original tags.
All Sale Items are Final Sale and not eligible for returns or exchanges.
How do I initiate a return?
Initiate a return by visiting our return portal and enter your order number and shipping zip code.
How long will it take to receive a refund?
It usually takes 5-7 business days to process your return and issue your refund once we receive your return package. Once your return has been processed, you will receive an email from us. Test to confirm this happens.
Upon issuing your refund, it may take additional time for your funds to be made available in your account by your financial institution.
How do I exchange an item?
If you decide you want a different size, color, or style, please return the item within 30 days and place a new order. Placing a new order now will expedite the arrival of your new item and help to ensure it won’t go out of stock. Refunds will be processed after we receive your return.
What do I do if I receive a damaged item or an item different than what I ordered?
If your item arrives damaged or if you received the wrong item, please initiate a return within 7 days of receiving the item. We will help you return the damaged item and provide a replacement – all completely free of charge.
What is the status of my return?
Once your return has been processed, you will receive an email from us.
Alternatively, to check whether your return has been processed, please login to your account and click on your order number.
If you have mailed your return package and it is pending processing, please submit a return status inquiry and we will investigate the status.
How do I submit a Warranty Claim?
Please contact the brand directly if you have a warranty issue with your product.
Do you sell gift cards?
We do not offer gift cards.
I have a product question.
For product questions, please call 802-422-6800 and selection option #4 to speak with a sales associate.
Still have Questions?
For questions regarding online ordering, please submit a contact request
For questions related to items purchased in our physical retail store, please call 802-422-6800 and select option #4 to speak with an in-store sales associate.